Refund policy
Return & Refund Policy
Last Updated: June 2026
At YUP, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include proof of purchase
- Not be a custom-made or personalized product
To initiate a return, please contact us at:
Our team will review your request and provide return instructions if your return is approved.
Please note that returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery at contact@ycsstore.com.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will provide a replacement, store credit, or refund when appropriate.
Custom & Made-to-Order Products
Many of our products are created using 3D printing technology and are produced specifically for each order.
Because of the personalized nature of these products, custom-made, personalized, and made-to-order items are not eligible for returns, exchanges, or refunds unless they arrive damaged, defective, or incorrect.
This includes, but is not limited to:
- Personalized products
- Custom-designed items
- Special-order products
- Made-to-order 3D printed products
Non-Returnable Items
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Products marked as non-returnable at the time of purchase
Exchanges
We currently do not offer direct exchanges.
If you wish to purchase a different item, please request a return for the original product (if eligible) and place a new order separately.
Shipping Area
YUP currently ships exclusively within the United States.
At this time, we do not offer international shipping.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be issued to the original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Information
YUP
Website: https://www.ycsstore.com
Email: contact@ycsstore.com